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Date: April 30, 2024 Tue
Time: 12:02 am
Time: 12:02 am
Results for retail stores
2 results foundAuthor: Lutchminarain, Natasha Title: Safety as a Priority at Shopping Centres in Gauteng: An assessment of existing security measures Summary: Violent crime and more specifically armed robberies constitute a growing threat to shopping centres in terms of their vulnerability to such criminal acts. These violent crimes are becoming ever more organised and sophisticated. Shopping centres across South Africa have become the latest targets for these syndicates. Due to the increasing number of armed robberies and violent crimes at shopping centres and the nature of violence used in these attacks, it points to a need for improvements to be made to the security measures that are in place at shopping centres. This study explored the risks and vulnerabilities at shopping centres that have led to the phenomenon of armed robberies at shopping centres in Gauteng; evaluated the current physical protection systems that are in place at shopping centres in Gauteng in order to assist with the reduction of shopping centre armed robberies; and recommendations were made for the implementation of effective security risk control measures at shopping centre's across South Africa and specifically the province of Gauteng. Self-administered questionnaire surveys were used to explore the phenomenon from the perspectives of both retail employees and customers. The data collected from the questionnaires, utilising the non-experimental research design, were quantitatively analysed. Based on the findings from the study recommendations for the improvement of shopping centre security were formulated along with recommendations for future research. Details: Pretoria, Gauteng, South Africa: University of South Africa, 2015. 188p. Source: Internet Resource: Accessed June 17, 2017 at: http://uir.unisa.ac.za/bitstream/handle/10500/19862/Lutchminarain_n_dissertation.pdf?sequence=1&isAllowed=y Year: 2015 Country: South Africa URL: http://uir.unisa.ac.za/bitstream/handle/10500/19862/Lutchminarain_n_dissertation.pdf?sequence=1&isAllowed=y Shelf Number: 146232 Keywords: Armed RobberyCrimes Against BusinessesRetail SecurityRetail StoresSecurity MeasuresShopping CentersShopping MallsViolent Crimes |
Author: Beck, Adrian Title: Making the Link: The Role of Employee Engagement in Controlling Retail Losses Summary: Based upon questionnaires from more than 200,000 members of staff in three large European retailers with a combined turnover of over L35 billion and 1,570 stores, this report explores the link between levels of employee engagement, measured across 18 factors, and four indicators of retail loss: shrinkage, waste, cash loss, and lost sales driven by out of stocks. - Total losses (a combination of shrinkage, waste, cash loss and lost sales through out of stocks) for the participating companies amounted to 3.12% of retail turnover. - For Europe this equates to losses of over L25 billion a year for the grocery channel. - Waste accounted for the largest proportion of loss: 53%; followed by losses caused by out of stocks (OOS) (25%) and then shrinkage (22%) with cash losses generating the least amount of losses (1%). The Value of Engaged Employees - A significant number of employee engagement factors were found to be linked with the four loss indicators - 15 of the 18 Factors were associated with loss. - By improving performance on just 6 key engagement factors in the bottom 25% of stores to the average found in the rest of the business, the European Grocery sector could save as much as L380 million a year. - More specifically, by targeting only the bottom quartile of stores the following savings could be made: - 9.8% reduction in waste. - 19.6% reduction in lost profits through out of stocks. - 12.5% reduction in shrinkage. - 9.5% reduction in cash loss. Key Role of Store Management - The role of store management was found to be key to delivering many of the most important engagement factors driving potential reductions in store losses: communicating effectively; making staff feel appreciated and valued; building good teamwork; ensuring staff roles are manageable; providing opportunities for staff development; and taking seriously ideas offered by their staff. Making a Difference in Your Business This ground-breaking study suggests that retailers should: - Recognise the value of targetting employee engagement, particularly in the bottom quartile of stores in their business. - Review the selection process for store management and applicants' capacity to deliver on employee engagement. - Incorporate these results into training programmes for store managers - show them the value of improving employee engagement and how important their role is. - Think about how the business communicates change to its employees - they want to know what is happening and why. - Provide ways for staff to feed back ideas for improving the way the business operates (and if used, make sure they are recognised). - Consider ways in which employees can be given opportunities for future development within the business. - Reward good performance, even if it is only a 'thank you'. - Consider either utilising Employee Engagement surveys or reanalysing existing survey data to consider potential links between staff responses and a range of loss indicators - where possible do not just use the 'shrinkage' number as it is often a weak indicator of store performance on loss. - Reflect upon how your business measures loss and whether current strategies and prioritises are targeting the most pressing areas of 'loss'. While the role of well motivated and engaged staff play in helping to sell more has previously been identified, this report provides new evidence that staff can also play a pivotal role in enabling retail companies to lose less. In a time of considerable change within retailing, making the most of the people employed to help deliver business profitability is critical - this study has found that the successful management of all forms of loss is just as important as delivering sales in generating retail success. Details: Brussels, Belgium: ECR Europe, 2014. 41p. Source: Internet Resource: Accessed January 21, 2019 at: https://www.researchgate.net/publication/312524115_Making_the_Link_The_Role_of_Employee_Engagement_in_Controlling_Retail_Losses Year: 2014 Country: Europe URL: https://www.researchgate.net/publication/312524115_Making_the_Link_The_Role_of_Employee_Engagement_in_Controlling_Retail_Losses Shelf Number: 154326 Keywords: Cash LossEmployee EngagementLoss PreventionRetail StoresRetailers |